Frequently Asked Questions
Your most common questions and curiosities.
Order Information
What payment method(s) do you accept?
At this time we only accept PayPal. More payment types to come in the future!
How do I place an order?
At this time since we only accept PayPal, please individually click on the "Buy" button on each product page for each product you want to purchase, and submit the form with your PayPal email. We will then follow up with a shipping estimate and allow you to confirm and/or cancel the order. We will send you a tracking number, and once the items are packed and shipped it the order cannot be modified.
Can I make any changes to/cancel my order?
Yes you can cancel/change at any time if you have not paid yet via the PayPal invoice. Simply reply to the invoice or fill out the Contact form here with your order number. Please note that once an order is packed and shipped it cannot be modified.
Shipping
How much does shipping cost?
Shipping rates start at $5 and are calculated based on delivery method, location and carrier. A shipping invoice with the final cost will be emailed to you before you confirm the order/proceed to pay. The standard default shipping takes 3-10 business days to arrive. You will be provided with a tracking number when the order has processed.
What do I do if my order arrives damaged?
We are so sorry your order arrived damaged, defective, or incorrect! Please use the Contact form to notify us within 48 hours of delivery receipt with the following questions answered:
1. Would you prefer a refund or replacement?
2. Can you share photos of the damaged/incorrect item?
What do I do if my package is missing?
If your order's tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.
We advise waiting 3 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 3 days, please notify the carrier directly in order to file a claim and launch an investigation. If your package was shipped domestically within the United States via FedEx, you may also initiate a claim by visiting FedEx.com, clicking on the ‘Support’ tab, and then selecting ‘File a Claim’ and filling out the required information.
Once your claim is filed, you will receive a claim number from the carrier. Please use the Contact form with your claim number, and we will take the next steps to assist you in the resolution of this issue.
Lumiebox will not be held liable for any orders shipped to a third party service.
Returns
In the unlikely event of a damaged or wrong item, we accept returns. Return requests must be made within 72 hours from delivery (as reflected by the carrier’s timestamp). All other reasons will be handled on a case-by-case basis. As a small family business we stand behind our goods and services with the ultimate goal of making our customers happy. To initiate a return, please use the Contact form and include your order number, which item(s) you are returning, and the return reason.
We accept returns initiated and shipped back to us via your own shipping method. All items must be in new and unworn condition with tags attached. We do not accept final sale items. We do not refund shipping charges. Please insure your items if needed as we are not responsible for lost packages on the way to us.
Can I request items?
Yes we have a seasonal proxy (personal shopping) service. Please use our contact form to inquire further on this season's service or message us on Instagram. Please note that the free shipping promo only applies to in stock items in our store. For a limited time, the fee for proxy starts at just $5 (USD) and up depending on how many items are requested. More pages and information coming soon!